Text Message Services

  • Unlimited messages
  • Unlimited logins/user profiles
  • Audio and visual alerts for new messages
  • Automatic Refresh – when a new message arrives, we refresh the page for you!
Built for helplines and public service agencies that can’t afford to miss a message!

Secure Cloud Texting for Contact Centers (helplines, hotlines, 211, WIC, NGOs, government, universities). As pioneers of web-based, secure texting for public health, PreventionPays Text is the most subscribed two-way text service for contact centers – helping a new generation of “callers” find answers one text at a time. PreventionPays is a preferred system for SAMHSA GLS Youth Suicide Prevention Grants in three states - Nevada, Minnesota, and Alaska. Connecting individuals to resources at the community level (crisis centers, help lines, 211s, public health departments, WICs).

PreventionPays Text promotes human connections.  Community services are built on the principle of people helping people.  PPTMS was designed to increase communication between health advocates and the communities they serve.  Research supports that people find it easier to ask for help through text and PreventionPays is a simple solution for community programs and public health providers to offer text-based help and counseling through a safe, secure platform.

An efficient, cost effective two-way texting platform for the health industry! EMS has developed two-way conversational sms and text message alert programs for public health since 2005. If your agency or 501(c)(3) is seeking text communication for your priority group(s), PreventionPays provides everything you’ll need to engage them in new and meaningful ways.

How will you use PreventionPays in your community?

PreventionPays Text Message Services (PPTMS) enables responders to communicate by text message to anyone, anywhere in North America using a short code and web-based interface, via a PC, laptop or any wireless enabled device. The application allows staff to build and manage mobile listservs, offer secure crisis support, or provide text-based alerts to improve help-seeking behavior in program areas like nutrition, bullying prevention, life coping skills, parenting, smoking cessation, sex info and so much more. The PPTMS platform provides a secure website and database, according to HIPAA guidelines, that will empower your staff with the necessary tools to deliver two-way conversational text and/or alerts with none of the complicated issues that surround the industry. With over 20 years in public health, the EMS team has the knowledge and experience to navigate those waters for you.

SMS was originally developed in the late 90s for the armed forces.  Developers were seeking a method of communication that could survive transmissions between mobile devices in some of the most war-torn regions where phone lines and Internet are rendered useless or incapacitated. In the early to mid 2000s texting became a priority marketing strategy for alternative, gorilla marketers seeking to reach a younger audience. As a result, the vast majority of text providers developed their services for the commercial industry with one strategy in mind - send large volumes of messages to mobile listservs, one-way blasts  – more eyeballs equals more profits.  

PPTMS was built with something entirely different in mind - rooted in Narrowcasting, the user interface was developed for mobile health initiatives and builds on the principle that effective social engagement should begin and end with the individual. 

One-on-one communication, the ability to send a message and get a response from a real person, is at the heart of PreventionPays.  And with over 20 years experience, we know the ins and outs of working in public health with its lean and fluctuating budgets. The EMS team is committed to helping you find the right program for your community, just as you are committed to helping members of your community achieve better health outcomes.

Over the past 7 years, PreventionPays Text has evolved into three core groups of services: PrevenionPays Text Line services for crisis centers and helplines, TXT211 I&R and Alerts for 211s, and PreventionPays Alerts 

How Our Clients Are Using PPTMS:

Crisis Support Line – Two-way, conversational text services for reaching teens, young adults and hearing/speech impaired, a safe, reliable service that gives responders a new way to help deescalate emotional crisis and prevent self-harm. 

Bullying Prevention – Schools and school districts are using text messaging to stomp out bullying through an anonymous web-based sms portal. 

Sexual Assault Helpline – text-based services for survivors of sexual assault/abuse, IPV.

Smoking Cessation – alerts, tips, resources, and referrals by text message - an innovative strategy supporting the desire to quit through weekly alerts that seek to expose the truth about addiction and big tobacco, and encourage behavior modification through social norms and experiential marketing. 

Pregnancy and Breastfeeding Alerts – Through partnerships with Alameda County Health Department & Santa Barbara WIC, providing health info, tips, appointment reminders to women at their most critical and teachable moments, prenatal and postnatal. 

898211 (TXT211) Information & Referrals and Regional Disaster Alerts – text services specifically designed for 211-related services through partnerships with United Way and 211 service providers (for more info see PPTMS-TXT211 Services)

Sex and Relationship Advice - Providing Sex advice/education and Relationship tips/alerts and life coping skills to teens through the use of text alerts and two-way conversational support 

And numerous other applications including truancy prevention and appointment adherence. In fact, any issues that also carry stigmas are found to be more approachable and accessible through text. 

How would you use PPTMS in your community?

Text communication helps remove barriers and increase contact with the most difficult to reach groups: teens, deaf & hard of hearing, and homeless.

School-based narrowcast programs help promote services (such as PPTMS Textline) to students in a highly targeted way e.g. displays in libraries, school restrooms, eating areas, are some of the ways narrowcasting can be useful in promoting better health outcomes among priority groups. Pictured is a narrowcast display on a big screen television at the entrance of a Nevada high school.